Refund & Cancellation Policy

Botxio (Shootbulk Global Communications Private Limited) Last Updated: 14/11/2025

Thank you for choosing Botxio, a product of Shootbulk Global Communications Private Limited (“Company”, “we”, “us”, or “our”). This Refund & Cancellation Policy explains how refunds, cancellations, and billing disputes are handled for our subscriptions, add-ons, and services.

1. General Policy

• Botxio is a subscription-based SaaS platform.
  All purchases made on the platform are considered final, except under specific conditions outlined below.
  We encourage users to test features using:
  Free trial (if available)
  Demo call with our product expert

2. Refund Eligibility

• Refunds may be issued ONLY in the following cases:
• 2.1. Duplicate Payment
• If you are charged twice for the same subscription, we will refund the duplicate charge.
• 2.2. Payment Charged After Cancellation
• If your subscription was cancelled properly but you were still billed, we will refund the unintended charge.
• 2.3. Technical Issues Preventing Usage
• A refund may be approved if:
• ● A platform-wide outage or issue prevented usage, and
• ● Our support team could not resolve it within a reasonable timeframe.
• Note: User-side issues (internet, device, blocked APIs, misconfigured channels) do not qualify
• 2.4. Unauthorized Transaction
• If a payment was made without your authorization and proper evidence is provided.

3. Non-Refundable Circumstances

• Refunds will NOT be issued for:
• 3.1. Change of mind
• 3.2. “I didn’t use the service” after purchasing
• SaaS billing is based on access, not usage.
• 3.3. Misuse or violation of WhatsApp/Facebook/Telegram/API policies
• If your channel is banned due to policy violations, no refund applies.
• 3.4. Failure to configure integrations
• (WhatsApp Cloud API, Instagram, Facebook, website chat widget, CRMs, etc.)
• 3.5. Delays caused by third-party providers
• WhatsApp API approvals, Meta review delays, or downtime from integrated platforms.
• 3.6. Custom setups, onboarding, development, or one-time fees
• These are strictly non-refundable.
• 3.7. Recurring subscription renewals already billed
• Unless cancelled before the renewal date, renewals are non-refundable.

4. Cancellation Policy

• You may cancel your subscription at any time inside your Botxio dashboard or by emailing support@botxio.com.
• After cancellation:
  ● Your subscription stays active until the end of the billing cycle
  ● You will not be billed again
  ● No prorated refunds are issued

5. Billing Cycles & Renewals

• ● Subscriptions renew automatically unless cancelled
  ● You are responsible for managing your renewal settings.
  ● Reminder emails may be sent, but not guaranteed

6. How to Request a Refund

• To request a refund, email us at:
• support@botxio.com
• Please include:
• ● Registered email
  ● Invoice or transaction ID
  ● Reason for the refund
  ● Supporting screenshots (if applicable)
• Refund requests are reviewed within 5–7 business days.
• Approved refunds will be issued within 7–14 business days, depending on your bank/payment provider.

7. Chargebacks

• Initiating a chargeback without contacting us first may lead to:
• support@botxio.com
• Please include:
• ● Immediate account suspension
  ● Blocking of future use of the platform
  ● Legal steps if fraudulent activity is suspected
• We strongly encourage resolving billing issues with us directly.

8. Contact Information

• Shootbulk Global Communications Private Limited:
• support@botxio.com
• 248, Unique Square, Causeway Dabholi Link Road,
  Singanpore Shubham K Mart, Katargam,
  Surat, Gujarat, India – 395004