Privacy Policy

Welcome to Botxio, a product of Shootbulk Global Communications Private Limited (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, AI chatbot platform, integrations, and related services (“Services”). By using Botxio, you agree to the practices described in this Privacy Policy.
1. Information We Collect
  • 1.1 Information You Provide to Us
  • We collect information you directly submit, such as:
      - Full name
      - Email address, phone number
      - Business or company details
      - Login and account information
      - Billing information (processed by secure payment partners)
      - Chatbot training data and files you upload
      - Messages exchanged through your integrated channels
      - Demo booking and onboarding information
  • 1.2 Information Automatically Collected
  • When you visit or use our Services, we automatically collect:
      - IP address
      - Device type and OS
      - Browser type
      - Usage logs and interaction data
      - Cookie identifiers
      - Performance and analytics data
  • 1.3 Data from Integrated Channels
  • When you connect channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, or Website widget, we may collect:
      - Incoming and outgoing message content
      - Contact details of your end-users
      - Browser type
      - Usage logs and interaction data
      - Cookie identifiers
      - Metadata related to conversations and interactions
  • We do not store or access your third-party account passwords.
2. How We Use Your Information
  • We use the collected information to:
      - Deliver and maintain Botxio Services
      - Train AI models and enhance chatbot performance
      - Personalize user and customer interactions
      - Authenticate access and ensure security
      - Process payments, subscriptions, and invoices
      - Provide customer support and troubleshooting
      - Send important updates and service-related notifications
      - Monitor traffic, analytics, and platform stability
      - Improve features, automation flows, and integrations
  • We never sell personal data to any third party.
3. Legal Basis for Processing (GDPR Compliance)
  • For users in the EU/EEA, we process data based on:
      - Contractual necessity
      - Legitimate interest
      - Consent
      - Legal obligations
4. How We Share Your Information
  • We may share data with:
      - Service providers
      - Integrated platforms
      - Business tools
      - Legal authorities if required by law
5. Data Security
  • We use industry-standard security measures including encryption, RBAC, secure cloud infrastructure, and regular audits.
6. Data Retention
  • We retain data as long as necessary to provide services or comply with legal obligations.
7. International Data Transfers
  • Your data may be processed in multiple regions with adequate protections such as SCCs and GDPR-compliant DPAs.
8. Your Rights
  • You may request data access, correction, deletion, restriction, export, or withdraw consent by emailing support@botxio.com.
9. Cookies & Tracking
  • We use cookies to improve performance, analyze usage, and store preferences.
10. Third-Party Websites
  • We are not responsible for the privacy practices of external sites.
11. Children’s Privacy
  • Botxio is not for individuals under 13.
12. Changes to This Privacy Policy
  • We may update this Privacy Policy occasionally.
13. Contact Us
  • Shootbulk Global Communications Private Limited
  • support@botxio.com
  • 248, Unique Square, Causeway Dabholi Link Road,
    Singanpore Shubham K Mart, Katargam,
    Surat, Gujarat, India – 395004
Experience
Botxio AI Assistant